Frequently Asked Questions
Q
What products are offered in SmarTone Solutions Business eShop?
A
Business mobile plans, fixed line services, broadband and smart messaging services are available for online subscription. More SmarTone Solutions products will be available in the future.
Q
Are VoLTE and 5G plans available on SmarTone Solutions Business eShop?
A
Both VoLTE and 5G plans are available on SmarTone Solutions Business eShop, click here to learn more about our 5G network.
Q
Can I choose the mobile number for new mobile plans?
A
Yes, you may choose a favorable number from our random list or input your preferred digit to search for related numbers.
Q
How many mobile numbers can I subscribe to?
A
There is no limit on the number of plans under your business account. SmarTone Solutions Business eShop currently supports subscription of 20 mobile numbers in one order. Please contact our Customer Service Team via email corporate_comms@smartone.com or WhatsApp no: 91382688 for assistance.
Q
Can I port my mobile number to SmarTone?
A
Mobile number porting is possible if you are the registered holder of the mobile number and your number is still active. You will also need to provide the documents for identity verification.
Q
Is there a limit on the number of mobile number porting from other networks?
A
No, there is no limit on mobile number porting.
Q
What are the procedures to port my number to SmarTone?
A
Postpaid monthly plan & Prepaid SIM users*：
1.Input existing mobile number and service activation date during registration
2.Upon successful payment, sign the MNP form in the verification SMS sent to the porting mobile number
*For the time being, the Business eShop can only support mobile number porting under the same company name. If you want to change the number ownership upon porting, please contact our customer service team on WhatsApp 91382688 for assistance.
1.Input existing mobile number and service activation date during registration
2.Upon successful payment, sign the MNP form in the verification SMS sent to the porting mobile number
*For the time being, the Business eShop can only support mobile number porting under the same company name. If you want to change the number ownership upon porting, please contact our customer service team on WhatsApp 91382688 for assistance.
Q
Do I need to notify my current operator to suspend the service?
A
No, you do not. Simply complete the procedure stated in the question above and we will take care the rest for you.
Q
Are there any extra charges and fees for transferring my number to SmarTone?
A
No.
Q
My contract with the current mobile network is still ongoing, when should I choose to start my service?
A
You are recommended to indicate service activation on the contract end date with your current operator to avoid early termination penalty.
Q
What is Smart Messaging Solutions?
A
Smart Messaging Solutions can connect all your customers, regardless of your customers' service operators. It allows you to contact your customer base for promotional or customer support purposes via SMS or MMS, anytime, anywhere. Click here for more information.
Q
Do I need to pay additional administration fee to use SmarTone Solutions Business eShop?
A
No and you would be saving the costs of waiting in line both physically and calling our hotline. Start your online subscription now and skip the line.
Q
How can I amend the plan that had already been paid?
A
You can upgrade your plan on the service portal (ECSP).
Q
I am currently using another SmarTone business plan, can I switch to eShop's plan?
A
Generally speaking, you can only switch to eShop's plan after the end of your current contract. Please contact our Customer Service Team via email corporate_comms@smartone.com or WhatsApp no: 91382688 for enquiries.
Q
When can I start to renew my contract?
A
You can renew your contract 3 months before it expires. Simply visit the service portal (ECSP) and there will be recommended plans for you to choose from. To save time and hassle for you, you may also consider turning on auto-contract renewal for designated plans via the service portal (ECSP).
