menu
Retail
Enhance shoppers’ experience and boost sales

Retail


Smart Mall

SmarTone 5G empowers AI video analytics and edge computing, optimize mall management and enhancing customer experience.

Corporate Sharing - Swarovski

Smart Messaging Solutions

Retailers can make use of our Smart Messaging Solutions to conduct promotion or internal communication via SMS/MMS reliably and cost effectively.

Effective Communication for Business Operation
Reliable Support to Online Business
Retailers can prepare message template, customized content for individual recipient and even manage the database easily on the online Smart Messaging Portal. The service also supports 2-way communication, intelligent auto-reply to specific incoming messages and blasting reports. With these features, retailers can strengthen their all-rounded communication and engagement by either setting up scheduled marketing campaign to promote their new products to customers or blasting adhoc company announcement to frontline sales.
Many retailers are now developing online stores to boost sales. Smart Messaging Solutions offers reliable support to your online business including delivering the one-time password, updating the firsthand purchase confirmation and delivery information to your customer, and more.
Effective Communication for Business Operation
Retailers can prepare message template, customized content for individual recipient and even manage the database easily on the online Smart Messaging Portal. The service also supports 2-way communication, intelligent auto-reply to specific incoming messages and blasting reports. With these features, retailers can strengthen their all-rounded communication and engagement by either setting up scheduled marketing campaign to promote their new products to customers or blasting adhoc company announcement to frontline sales.
Reliable Support to Online Business
Many retailers are now developing online stores to boost sales. Smart Messaging Solutions offers reliable support to your online business including delivering the one-time password, updating the firsthand purchase confirmation and delivery information to your customer, and more.

SmartConnect

SmartConnect is a wireless connectivity solution empowered by SmarTone’s 5G and 4.5G mobile network, providing fast speed, massive connectivity and the widest coverage in Hong Kong*.

*“The Widest Coverage in Hong Kong” is based on results obtained from SmarTone's road test conducted on 19 Jul 2021. The route of the road test went through the 18 districts of Hong Kong, covering major roads including expressways, trunk roads, tunnels and bridges. The result shows that SmarTone’s 5G network has coverage in each of the districts. 5G coverage is defined as spot with received 5G radio signal level not weaker than -95dBm.

Flexible WiFi Service
Enhance Customer Experience
SmartConnect is available anywhere without location restrictions. No more complex installation and wiring. Simply plug-in the preconfigured router and wireless connectivity will be instantly available for connecting point of sale (POS) and inventory systems or providing guest WiFi service.
Installing guest WiFi at store allows you to measure how customers navigate your store so you can understand their journey. Customers sign up guest WiFi, providing a wealth of data on their behaviors and purchasing patterns that can be used to refine promotion. Customers receive personalized promotion, ultimately increase sales revenue.
Flexible WiFi Service
SmartConnect is available anywhere without location restrictions. No more complex installation and wiring. Simply plug-in the preconfigured router and wireless connectivity will be instantly available for connecting point of sale (POS) and inventory systems or providing guest WiFi service.
Enhance Customer Experience
Installing guest WiFi at store allows you to measure how customers navigate your store so you can understand their journey. Customers sign up guest WiFi, providing a wealth of data on their behaviors and purchasing patterns that can be used to refine promotion. Customers receive personalized promotion, ultimately increase sales revenue.

SmartConnect

SmartConnect is a wireless connectivity solution empowered by SmarTone’s 5G and 4.5G mobile network, providing fast speed, massive connectivity and the widest coverage in Hong Kong*.

*“The Widest Coverage in Hong Kong” is based on results obtained from SmarTone's road test conducted on 19 Jul 2021. The route of the road test went through the 18 districts of Hong Kong, covering major roads including expressways, trunk roads, tunnels and bridges. The result shows that SmarTone’s 5G network has coverage in each of the districts. 5G coverage is defined as spot with received 5G radio signal level not weaker than -95dBm.

Flexible WiFi Service
Enhance Customer Experience
SmartConnect is available anywhere without location restrictions. No more complex installation and wiring. Simply plug-in the preconfigured router and wireless connectivity will be instantly available for connecting point of sale (POS) and inventory systems or providing guest WiFi service.
Installing guest WiFi at store allows you to measure how customers navigate your store so you can understand their journey. Customers sign up guest WiFi, providing a wealth of data on their behaviors and purchasing patterns that can be used to refine promotion. Customers receive personalized promotion, ultimately increase sales revenue.
Flexible WiFi Service
SmartConnect is available anywhere without location restrictions. No more complex installation and wiring. Simply plug-in the preconfigured router and wireless connectivity will be instantly available for connecting point of sale (POS) and inventory systems or providing guest WiFi service.
Enhance Customer Experience
Installing guest WiFi at store allows you to measure how customers navigate your store so you can understand their journey. Customers sign up guest WiFi, providing a wealth of data on their behaviors and purchasing patterns that can be used to refine promotion. Customers receive personalized promotion, ultimately increase sales revenue.

SmarTeam

SmarTeam is an integrated business process management tool which unifying all communication tools and allowing processes to flow through on a single platform. Retailers can use SmarTeam to run shops much more efficiently.

Effective Internal Communication
Streamline Manpower Arrangement
Retail staff usually use walkie-talkie to communicate internally. At the same time, they might use phone or email as inter-shops’ key communication methods. With SmarTeam, staff are no longer required to rely on using different communication tools. Retail staff can communicate, send message or multi-media files via SmarTeam no matter they are in the same or different shops. Shop manager can broadcast important notice, such as new stock pictures and arrival date to all staffs through SmarTeam as well.
SmarTeam not only enhances communication at both intra and inter shops, it also streamlines manpower arrangement. Retail staff are working in shift, shop manager can share roster to all staff through SmarTeam and re-schedule it immediately for ad-hoc situation (e.g. on-duty staff taking sick leave), even HR can have the latest roster at the same time.
Effective Internal Communication
Retail staff usually use walkie-talkie to communicate internally. At the same time, they might use phone or email as inter-shops’ key communication methods. With SmarTeam, staff are no longer required to rely on using different communication tools. Retail staff can communicate, send message or multi-media files via SmarTeam no matter they are in the same or different shops. Shop manager can broadcast important notice, such as new stock pictures and arrival date to all staffs through SmarTeam as well.
Streamline Manpower Arrangement
SmarTeam not only enhances communication at both intra and inter shops, it also streamlines manpower arrangement. Retail staff are working in shift, shop manager can share roster to all staff through SmarTeam and re-schedule it immediately for ad-hoc situation (e.g. on-duty staff taking sick leave), even HR can have the latest roster at the same time.

Cybersecurity

Daily transaction of retails shops involves valuable consumer and membership data from Point-of-Sale (POS) system, corporate website and employee computers, such as credit card information, contact details and login credentials.  Therefore, retailers are facing challenge to secure those confidential personal and sensitive data. However, cyberthreat is rapidly evolving to level of sophistication that can bypass traditional protection.

Smart Security Awareness Training
Smart Endpoint Detection and Response
Our cybersecurity solution applies the 3-pronged approach with integrating People, Process and Technology, to automatically prevent, detect and response against new generation of cyberattacks.

Frontline sales representatives (People) are playing a crucial role to defense cyberattack. One human mistake may cause serious data breaches. Educate each shop representative and back-office supporting staffs to reduce vulnerability to phishing attacks by changing cybersecurity behavior. For instance, employees should not share passwords, or access potentially risky apps and web pages.
Another approach is to defend cyberattack in the technology perspective, Smart Endpoint Detection and Response enables fast investigation and prompt response to incident across all endpoints helps minimize service interruption and maintain business operations for your customers, including stores, warehouse and back office.
Smart Security Awareness Training
Our cybersecurity solution applies the 3-pronged approach with integrating People, Process and Technology, to automatically prevent, detect and response against new generation of cyberattacks.

Frontline sales representatives (People) are playing a crucial role to defense cyberattack. One human mistake may cause serious data breaches. Educate each shop representative and back-office supporting staffs to reduce vulnerability to phishing attacks by changing cybersecurity behavior. For instance, employees should not share passwords, or access potentially risky apps and web pages.
Smart Endpoint Detection and Response
Another approach is to defend cyberattack in the technology perspective, Smart Endpoint Detection and Response enables fast investigation and prompt response to incident across all endpoints helps minimize service interruption and maintain business operations for your customers, including stores, warehouse and back office.