AI-Enhanced Smart Retail Solutions

SmarTone Smart Retail solution combines artificial intelligence, IoT and digital communication technologies to help retailers improve operational efficiency, enhance customer experience, and accelerate overall digital transformation.

Smart Mall

Powered by SmarTone 5G and combined with artificial intelligence, video analytics and edge computing, Smart Mall provides intelligent management solutions for retailers and shopping malls to enhance operational efficiency and customer experience.

Operational benefits of Smart Retail

Smart Retail can be applied across different retail scenarios, including store operations and inventory management, customer behaviour analysis and promotions, self-checkout and POS integration, as well as multi-store and mall management. It helps retailers improve overall efficiency and customer experience, while accelerating digital transformation.

Improve retail operational efficiency

By integrating store operations, inventory and marketing processes into a digital system, manual work is reduced and operational accuracy is improved.

Enhance customer experience and engagement

AI and data analytics enable more personalised content and promotions, helping improve shopping experience and conversion rates.

Support multi-store and omnichannel management

Online and offline data can be integrated, allowing retailers to manage multiple stores and e-commerce platforms in a unified way.

Drive digital transformation

Through IoT, 5G and smart communication technologies, retailers can improve operational flexibility and strengthen data-driven decision-making.

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Smart Shelf Labels

Smart Shelf Labels improve pricing accuracy, accelerate updates, enhance the shopper experience and enable data-driven decisions – delivering higher efficiency and consistent execution.

Operate Faster with Precision

Enhance Customer Engagement

Sustainability

Centralized control automatically updates and synchronizes POS and eShop prices through SmarTone 5G network, instantly update thousands of in-store labels – eliminating manual relabeling and errors, enabling zero-touch provisioning and fleet management at scale.

Shoppers can scan shelf labels with their phones to view ingredients, allergens, provenance, and promotions – boosting transparency and conversion, while freeing staff to focus on service and cross-selling, enhancing the shopper experience.

Paperless labeling cuts materials, with all information automatically updated and synchronized, advancing ESG goals.

Operate Faster with Precision

Centralized control automatically updates and synchronizes POS and eShop prices through SmarTone 5G network, instantly update thousands of in-store labels – eliminating manual relabeling and errors, enabling zero-touch provisioning and fleet management at scale.

Enhance Customer Engagement

Shoppers can scan shelf labels with their phones to view ingredients, allergens, provenance, and promotions – boosting transparency and conversion, while freeing staff to focus on service and cross-selling, enhancing the shopper experience.

Sustainability

Paperless labeling cuts materials, with all information automatically updated and synchronized, advancing ESG goals.

Smart Messaging Solutions

Retailers can make use of our Smart Messaging Solutions to conduct promotion or internal communication via SMS/MMS reliably and cost effectively.

Learn more about Smart Messaging Solutions

Effective Communication for Business Operation

Reliable Support to Online Business

Retailers can prepare message template, customized content for individual recipient and even manage the database easily on the online Smart Messaging Portal. The service also supports 2-way communication, intelligent auto-reply to specific incoming messages and blasting reports. With these features, retailers can strengthen their all-rounded communication and engagement by either setting up scheduled marketing campaign to promote their new products to customers or blasting adhoc company announcement to frontline sales.

Many retailers are now developing online stores to boost sales. Smart Messaging Solutions offers reliable support to your online business including delivering the one-time password, updating the firsthand purchase confirmation and delivery information to your customer, and more.

Effective Communication for Business Operation

Retailers can prepare message template, customized content for individual recipient and even manage the database easily on the online Smart Messaging Portal. The service also supports 2-way communication, intelligent auto-reply to specific incoming messages and blasting reports. With these features, retailers can strengthen their all-rounded communication and engagement by either setting up scheduled marketing campaign to promote their new products to customers or blasting adhoc company announcement to frontline sales.

Reliable Support to Online Business

Many retailers are now developing online stores to boost sales. Smart Messaging Solutions offers reliable support to your online business including delivering the one-time password, updating the firsthand purchase confirmation and delivery information to your customer, and more.

SmartConnect

SmartConnect is a wireless connectivity solution empowered by SmarTone’s 5G and 4.5G mobile network, providing fast speed, massive connectivity and the widest coverage in Hong Kong*.

*“The Widest Coverage in Hong Kong” is based on results obtained from SmarTone's road test conducted on 19 Jul 2021. The route of the road test went through the 18 districts of Hong Kong, covering major roads including expressways, trunk roads, tunnels and bridges. The result shows that SmarTone’s 5G network has coverage in each of the districts. 5G coverage is defined as spot with received 5G radio signal level not weaker than -95dBm.

Learn more about SmartConnect

Flexible WiFi Service

Enhance Customer Experience

SmartConnect is available anywhere without location restrictions. No more complex installation and wiring. Simply plug-in the preconfigured router and wireless connectivity will be instantly available for connecting point of sale (POS) and inventory systems or providing guest WiFi service.

5G SmartConnect supports real time data transmission with low latency, making it ideal for AI video analytics. Helping retailers gather insights and create engaging shopping experiences to enhance customer satisfaction.

Flexible WiFi Service

SmartConnect is available anywhere without location restrictions. No more complex installation and wiring. Simply plug-in the preconfigured router and wireless connectivity will be instantly available for connecting point of sale (POS) and inventory systems or providing guest WiFi service.

Enhance Customer Experience

5G SmartConnect supports real time data transmission with low latency, making it ideal for AI video analytics. Helping retailers gather insights and create engaging shopping experiences to enhance customer satisfaction.

SmarTeam

SmarTeam is an integrated business process management tool which unifying all communication tools and allowing processes to flow through on a single platform. Retailers can use SmarTeam to run shops much more efficiently.

Learn more about SmarTeam

Effective Internal Communication

Streamline Manpower Arrangement

Retail staff can effortlessly make calls, exchange messages and share multimedia files via SmarTeam regardless of their locations, fostering a more connected work environment. Shop managers can broadcast important updates to all shops at once and streamline communication across all departments with ease.

Streamline workforce allocation, schedules and tasks assignments. Retail managers can easily assign shifts, track sales performance in each shop and manage tasks distribution across multiple stores, ensuing smooth operations and maximizing productivity.

Effective Internal Communication

Retail staff can effortlessly make calls, exchange messages and share multimedia files via SmarTeam regardless of their locations, fostering a more connected work environment. Shop managers can broadcast important updates to all shops at once and streamline communication across all departments with ease.

Streamline Manpower Arrangement

Streamline workforce allocation, schedules and tasks assignments. Retail managers can easily assign shifts, track sales performance in each shop and manage tasks distribution across multiple stores, ensuing smooth operations and maximizing productivity.

Cybersecurity

Daily transaction of retails shops involves valuable consumer and membership data from Point-of-Sale (POS) system, corporate website and employee computers, such as credit card information, contact details and login credentials. Therefore, retailers are facing challenge to secure those confidential personal and sensitive data. However, cyberthreat is rapidly evolving to level of sophistication that can bypass traditional protection.

Learn more about Cybersecurity

Smart Security Awareness Training

Smart Endpoint Detection and Response

Our cybersecurity solution applies the 3-pronged approach with integrating People, Process and Technology, to automatically prevent, detect and response against new generation of cyberattacks.

Frontline sales representatives (People) are playing a crucial role to defense cyberattack. One human mistake may cause serious data breaches. Educate each shop representative and back-office supporting staffs to reduce vulnerability to phishing attacks by changing cybersecurity behavior. For instance, employees should not share passwords, or access potentially risky apps and web pages.

Another approach is to defend cyberattack in the technology perspective, Smart Endpoint Detection and Response enables fast investigation and prompt response to incident across all endpoints helps minimize service interruption and maintain business operations for your customers, including stores, warehouse and back office.

Smart Security Awareness Training

Our cybersecurity solution applies the 3-pronged approach with integrating People, Process and Technology, to automatically prevent, detect and response against new generation of cyberattacks.

Frontline sales representatives (People) are playing a crucial role to defense cyberattack. One human mistake may cause serious data breaches. Educate each shop representative and back-office supporting staffs to reduce vulnerability to phishing attacks by changing cybersecurity behavior. For instance, employees should not share passwords, or access potentially risky apps and web pages.

Smart Endpoint Detection and Response

Another approach is to defend cyberattack in the technology perspective, Smart Endpoint Detection and Response enables fast investigation and prompt response to incident across all endpoints helps minimize service interruption and maintain business operations for your customers, including stores, warehouse and back office.

Frequently Asked Questions

Q

What is the Smart Retail solution?

A

The Smart Retail solution uses digital tools and system integration to help retailers optimise operational processes, customer management, and store efficiency, supporting overall business digital transformation.

Q

How does Smart Retail improve retail operational efficiency?

A

The solution integrates store operations, customer data, and transaction information to reduce manual work, streamline processes, and enhance day-to-day operational management.

Q

Can it be used for multi-store or chain retail businesses?

A

Yes. The system supports centralised management across multiple stores, allowing businesses to monitor sales performance, customer data, and operations in a unified platform.

Q

Does Smart Retail support customer relationship management (CRM)?

A

Yes. The solution can integrate customer data, including purchase history and behavioural insights, helping retailers enhance customer experience and drive repeat purchases.

Q

Can Smart Retail integrate with existing POS systems?

A

Yes. The solution can be integrated with different POS systems and retail applications, allowing businesses to retain existing systems while enhancing their digital capabilities.

Q

What types of retail businesses is this suitable for?

A

It is suitable for businesses of all sizes, including chain stores, brand outlets, and SMEs, especially those looking to improve operational efficiency and customer management.

Q

How does digitalisation support retail business growth?

A

By integrating data and automating processes, retailers can gain clearer insights into sales performance and customer behaviour, enabling more effective marketing and operational strategies.

Q

Does Smart Retail support online and offline integration?

A

Yes. The solution supports O2O (online-to-offline) integration, helping retailers manage both online and physical channels more effectively.

Q

Is there a pricing model for the Smart Retail solution?

A

Pricing depends on business size and required features. It is recommended to consult with the team to determine the most suitable configuration and solution.