SmartHotel Solution offers travelers a digitalized end-to-end hospitality journey; while leverages data and analytics to maximize performance, guest satisfaction and revenue.
Hassle-free and Personalized Stay
Travelers can experience a hassle-free and personalized stay with SmartHotel. Hotel’s website and mobile app integrated with online travel agents (OTA) enabled travelers to search and reserve hotel room in just a few clicks. Upon their arrival, travelers can check-in at the self-service counter to save time. Travelers can get physical room key card or download mobile key directly by scanning travel document and booking confirmation (QR code) at the self-service counter conveniently. Travelers are no longer required to queue up to check-in, they could do it anywhere via mobile app.
Tech-savvy Millennials and Modern Travelers
The hotel mobile app serves the tech-savvy millennials and modern travelers who look for high mobility especially. Travelers can use mobile key to open his hotel room, even there’s no internet connection. Before reaching their room, they can use in-room iPad to adjust the most preferred temperature and lighting via single app. They can also send housekeeping request, like getting extra pillows or toothbrush through the app without calling the concierge to avoid language barrier. SmartHotel comes with designated smart IPTV homepage which all channels are categorized. If travelers are not interested in TV programs, the IPTV allows them to play their own media clips.
SmartHotel provides all-rounded convenient service to travelers. With hotel mobile app, they can reserve hotel facilities like shuttle bus or spa treatment at their fingertips. eConcierge provides useful travel information. Travelers can get the required information and scan the QR code to keep the information on their smartphone.
SmartHotel together with artificial intelligence (AI) and machine learning, serves as a platform for connecting wireless devices and applications, provides an all-round digitalized journey. With a single mobile app, travelers can check-in, control all in-room amenities and check-out. Machine learning algorithm helps hotel management to study available data, thus enhance customer experience and revenue.
Hotels handle massive guest information every day, including passport information, credit card details and booking records. Hackers may use advanced tools through multi-channels to launch cyberattacks that can bypass traditional defences.