Frequently Asked Questions
Q
What is SmarTone Solutions eShop?
A
SmarTone Solutions Business eShop is a fully digital portal in Hong Kong for businesses to self-subscribe and manage telecommunication services. Simple, transparent and easy to manage are the principles of the portal.
Q
What are the requirements to become a SmarTone Solutions eShop customer?
A
SmarTone Solutions Business eShop is open to all local and overseas companies that hold valid business registration document issued by the Hong Kong SAR Government. You need to provide valid business registration copy, account guarantor's HKID/passport copy and address proof during subscription.
Q
Why do I need to upload a copy of my identity document?
A
The ID copy is intended for identity verification of the account guarantor.
Q
How do I know if my subscription is completed?
A
You will receive our confirmation email upon successful payment.
Q
Why did my payment fail?
A
Payment errors are likely due to credit card over limit, network disconnection or browser closure before completion. Please contact our Customer Service Team via email corporate_comms@smartone.com or WhatsApp no: 91382688 if you have any enquiries.
Q
How can I manage my subscription, including check bills, upgrade plans, renew contracts and subscribe to value-added services?
A
SmarTone Solutions Business eShop is a fully digital self-service portal.You are able to manage your account at your fingertips by visiting the service portal (ECSP).
