Frequently Asked Questions
Q
Can I change my mobile number after the service is activated?
A
You cannot change the number of your mobile plans after the contract is activated.
Please contact our Customer Service Team via email corporate_comms@smartone.com or WhatsApp no: 91382688 if you have any enquiries.
Q
If my office address has changed now, can I use my current broadband services and move to the new office?
A
If you are using fixed broadband, it depends on the coverage of your new address and you may be charged for the relocation fee.
If you are using our 5G Office broadband, you can simply unplug the wireless router and plug again at new service address to complete service relocation. No relocation fee.
Q
How to change my company information? For example, registered address, company name, guarantor, etc.?
A
You cannot change your company information on your own. Please contact our Customer Service Team via email corporate_comms@smartone.com or WhatsApp no: 91382688 for assistance.
