Q1: Is the "Data Roaming Day Pass" available to all customers?
A1: "Data Roaming Day Pass" is available to all SmarTone customers with a monthly service plan subscription.
Q2: Does "Data Roaming Day Pass" cover all kinds of data usage?
A2: "Data Roaming Day Pass" can be used for email, apps, browsing, VoIP and tethering, but excludes peer-to-peer applications, FTP file sharing and webcam applications.
Q3: How is a day defined for "Data Roaming Day Pass"?
A3: A day is defined as 00:00 to 23:59 local time of the visited destination.
Q4: Which phones or tablets support "Data Roaming Day Pass"?
A4: "Data Roaming Day Pass" can be used on all smartphones, tablets or iPads.
Q5: If I have activated the "Data Roaming Day Pass" but did not use any roaming data, will I still be charged?
A5: No. You will not be charged. The daily rate will only be incurred once you start using roaming data.
Q6: Do I automatically enjoy the fixed daily rates of "Data Roaming Day Pass" if I have already activated data roaming service?
A6: To enjoy the fixed daily rates, you have to activate "Data Roaming Day Pass". Otherwise standard roaming data charges will be incurred.
Q7: As a "Data Roaming Day Pass" user, can I continue to use roaming data when my daily data usage reaches 1GB?
A7: Yes. When daily data usage reaches 1GB, a SMS notification will be sent to the customer, who may reply to the SMS to purchase extra full speed roaming data. If no additional purchase for full speed data is made, the data speed will be at up to 512kbps for the Customer to continue with the use of data roaming. The speed adjustment of 512kbps will cease to apply when a new roaming data day charge commences at 00:00 local time of the visited destination.
Q8: How do I use 5G data roaming service?
A8: Customers need to meet the following conditions to experience 5G data roaming services:
- Designated existing SmarTone 5G service plan subscribers
- Use compatible device (Click here for details)
- Use data roaming service in SmarTone designated destinations (e.g. China and South Korea)
Q9: How much does 5G data roaming service cost?
A9: There is no additional charge for 5G data roaming service, customers can use 5G data roaming service in the designated destinations with the same price.