Hassle-free Roaming with Traveller
Passport, ticket, Traveller. If you're heading overseas, Traveller is one of the essentials. A host of travel support services for both frequent and occasional roamers, for leisure or business, Traveller is designed for you to enjoy peace of mind every time you travel.
Please select from the list to learn more about Traveller services:
No confusing rate changes
With Traveller, you can say goodbye to confusing and expensive roaming tariffs. You can enjoy our Traveller roaming tariff in the following destinations.
- Mainland China
There's no peak or off-peak rate for roaming calls: the same rate will be applied for calls on all networks within the covered destinations. Now it's easy to know how much you will spend for calling local, Hong Kong and receiving calls.
|Calling to HK||Calling Local Number||Receiving Call|
|HK$3.80 / min||HK$3.80 / min||HK$3.80 / min|
No confusing rate changes
No hidden charges. No but's. One rate is good for a multiple of destinations.
No more shocks and surprises when receiving your phone bill. Because with Traveller's clear pricing you'll always be certain of what you're being charged.
- Flat rate HK$8.80 per minute for calling to 3rd countries while roaming in destinations where Traveller roaming tariff applies.
- Subject to relevant terms and conditions. Please click here for details.
Take control of your phone and avoid nuisance calls!
Whether going abroad or in Hong Kong, you can now personalise your call screening and filter out nuisance calls by pre-setting up to 20 Hong Kong phone numbers in your white list. Only calls from this list and those from overseas can reach you directly, all other numbers will be diverted to voicemail. You can even get SMS alerts of screened calls for easy handling when convenient to you. You can have your privacy and focus on work.
Never worry again about a lost phone
Imagine if you lose your phone or your SIM card is damaged while travelling. No worries – simply call our 24-hour hotline on 131*111#. We're here to give you a hand. We'll immediately arrange the barring of all outgoing calls and data usage so you don't even have to think about unauthorised usage or charges.
Forward your calls so you never miss a thing
We'll also give you advice on prepaid SIM or phone purchases and will arrange to forward incoming calls from your home mobile number to any temporary local number, so you'll always stay connected!
The in-store support you're used to, now available in Singapore, Malaysia and Sri Lanka
You can visit select stores for help just like you do in Hong Kong. Should you lose your phone or SIM card, they'll help you choose a phone and prepaid SIM, plus assist in arranging call barring and forwarding.
|Sri Lanka||Dialog Telekom|
Replace your lost SIM card in China and Macau
For lost phones or SIM cards while roaming in China and Macau, we'll provide you with a replacement SIM free of charge at SmarTone Macau and selected China Mobile stores. You'll be reconnected in no time.
No matter where you are, you're only a call away from our customer service representatives in Hong Kong via FreeLine, exclusive for our Traveller customers. Simply dial *131*111#.
Non-Traveller customers using the FreeLine service will be charged a roaming fee.